Thank you for choosing Mornington Peninsula Surf School for your surfing experience. We strive to provide you with the best possible surf experience. Please take a moment to review our refund policy outlined below.
2. General Refund Policy
2.1. Cancellations by Customers
a. Cancellation requests made at least 3 days before the scheduled surf lesson will be eligible for a full refund.
b. Cancellation requests made between 3 days and 12 hours before the scheduled surf lesson will be eligible for a 50% refund.
c. Cancellation requests made within 12 hours of the scheduled surf lesson or no-shows on the day of the lesson will not be eligible for a refund.
2.2. Cancellations by Mornington Peninsula Surf School
a. In the event of adverse weather conditions, dangerous surf conditions, or any unforeseen circumstances that may jeopardize the safety of our customers, Mornington Peninsula Surf School reserves the right to cancel or reschedule a surf lesson. We will make every effort to provide notice as early as possible.
b. If Mornington Peninsula Surf School cancels a lesson, customers will have the option to reschedule the lesson for a later date or receive a full refund.
3. Booking Modifications
3.1. Rescheduling
a. Customers may request to reschedule their surf lesson at least 2 days before the scheduled lesson, subject to availability.
b.Mornington Peninsula Surf School will accommodate rescheduling requests based on instructor availability and the customer’s preference. There will be no additional charge for rescheduling.
3.2. Lesson Duration
a. Lessons that are shortened or interrupted due to weather conditions or unforeseen circumstances beyond our control will not be eligible for refunds or discounts.
4. How to Request a Refund or Modification
To request a refund, cancellation, or rescheduling, please contact us through the following methods:
Email: [email protected] Phone: 0431513537 Please provide your booking details and the reason for your request. We will respond to your request promptly.
5. Refund Processing
Refunds will be processed within 5 business days after approval. The refund will be issued using the same payment method used for the initial booking, unless otherwise specified.
6. Additional Terms
6.1. Liability Waiver
All participants are required to sign a liability waiver before participating in any surf lesson. Please review and sign the waiver provided by Mornington Peninsula Surf School prior to the lesson.
6.2. Age and Health Restrictions
Customers must meet the age and health requirements specified by Mornington Peninsula Surf School to participate in our surf lessons.
7. Contact Information
If you have any questions or concerns regarding our refund policy or any other aspect of your surf lesson, please feel free to contact us at:
By booking a surf lesson with Mornington Peninsula Surf School, you acknowledge that you have read, understood, and agreed to the terms of this refund policy.
Thank you for choosing Mornington Peninsula Surf School. We look forward to providing you with an unforgettable surfing experience!
Please note that this refund policy is subject to change, and customers should refer to the latest version on our website or contact us for the most up-to-date information.
